Question 1

How do I sign up?

Accepted Answer

It's as easy as creating an account, logging in, and placing your first order. Just click "SUBSCRIBE" in the top left corner of the home page, or go to the subscription page.

Question 2

When do I get my order?

Accepted Answer

We deliver in London, on Wednesday and Thursday. On the day of your delivery, you will receive an email with an estimated delivery time. Should you need your order delivered in a specific window of time, please leave us a note in your order comments and we will do our best to accommodate your request. Because we plot our routes to be as environmentally and fuel efficient as possible, we regret that we cannot guarantee that we can fulfill this request, but we will always try our best!

Question 3

How do I pay?

Accepted Answer

We appreciate it if you are able to pay via credit card through our website. You can add your payment information to your account during sign up, and your credit card will be processed shortly after the delivery cutoff for each delivery route. For those with annual membership payments will come out as per schedule chosen automatically so you don’t have to think about it!

Question 4

Is there a membership fee?

Accepted Answer

No membership fee! Simply start shopping!

Question 5

Do I have to make a commitment to a regular order?

Accepted Answer

Not at all. You can order as frequently or as infrequently as you like. We won't deliver unless you have over $40 of product in your cart at the delivery cut off time.

Question 6

Can I send a gift delivery to someone?

Accepted Answer

What a great idea! You sure can, just use the lucky person's address as the shipping address. We also have gift cards available if you'd rather allow them to create their order for themselves.

Frequently Asked Questions